Every Hanova engagement is defined by a performance mandate with clear KPIs. The following cases represent outcomes achieved across our client portfolio.
A multi-specialty hospital network was experiencing significant revenue leakage across billing, coding, and denial management functions. Hanova conducted a full revenue cycle diagnostic, redesigned core billing workflows, implemented real-time denial tracking, and established a revenue governance committee with weekly KPI review protocols.
Sector: Healthcare · Service: Operations & Revenue Optimization · Duration: 6 months
A government regulatory authority was operating with significant process redundancy, manual approval bottlenecks, and unclear accountability structures. Hanova redesigned 14 core administrative processes, implemented a performance governance framework, and deployed a custom workflow management system — reducing overhead costs by 45% while improving service delivery timelines by 60%.
Sector: Government & Public Sector · Service: Strategy & Operations · Duration: 9 months
A regional financial institution was making critical decisions based on monthly reports compiled manually over 12 days. Hanova designed and implemented an enterprise BI platform consolidating 9 source systems — reducing the reporting cycle from 12 days to 4 hours and enabling real-time executive dashboard access that transformed the pace and confidence of strategic decisions.
Sector: Financial Services · Service: Data & Business Intelligence · Duration: 8 months
Patient satisfaction scores had declined over 18 months despite clinical quality improvements. Hanova conducted a full patient journey mapping exercise, identifying 23 friction points across the pre-visit, in-visit, and post-visit experience. Following targeted redesign interventions and staff enablement, HCAHPS scores improved by 28% over 6 months, with average wait time reduced by 35%.
Sector: Healthcare · Service: Operations & Experience · Duration: 5 months
A hospital group's EHR go-live was at risk of failing due to clinical staff resistance and inadequate training infrastructure. Hanova deployed a structured change management program — including stakeholder mapping, communication design, role-specific training, and super-user enablement — achieving 87% adoption within 90 days of go-live against an industry benchmark of 60-65%.
Sector: Healthcare · Service: Digital Transformation · Duration: 4 months
A tertiary care hospital was considering expanding headcount to address capacity constraints. Hanova conducted a capacity utilization analysis revealing that scheduling inefficiencies, room allocation mismatches, and physician template issues were responsible for 22% of lost capacity. Redesigning scheduling protocols and staff deployment models resolved the constraint without additional cost.
Sector: Healthcare · Service: Operations Optimization · Duration: 3 months
A hospital pharmacy was experiencing recurring stockouts of critical medications, resulting in clinical risk and significant emergency procurement costs. Hanova built a predictive demand model integrating clinical census data, seasonal patterns, and procurement lead times — reducing stockout events by 35% and emergency purchases by 42% in the first quarter post-implementation.
Sector: Healthcare · Service: Data & Analytics · Duration: 4 months
A government ministry was managing vendor relationships across 6 departments without consolidated procurement governance. Hanova designed a unified procurement framework, vendor rationalization strategy, and spend analytics platform — achieving 18% cost reduction in year one and establishing a governance structure that continues to generate savings independently.
Sector: Government · Service: Strategy & Operations · Duration: 7 months
Every Hanova engagement begins with a baseline measurement of the metrics we are contracted to improve. We establish pre-intervention benchmarks, define target KPIs with the client leadership team, and track performance throughout the engagement — reporting progress in real-time against the agreed governance framework.
We publish only results we can fully attribute to Hanova-led interventions, with methodology that is transparent and independently verifiable. We do not claim credit for market tailwinds or unrelated organizational improvements.